Friday, November 9, 2012

Hotel Divisions


  • ·         Rooms Division
  • ·         Food and beverage Division
  • ·         Sales and marketing Division
  • ·         Account & finance Division
  • ·         Engineering and maintenance
  • ·         Security
  • ·         Human resources

These divisions can be divided into two
  1. Revenue centers
  2. Non Revenue centers
Revenue Centers/Front Office of the house
  • ·         Front office
  • ·         Food and beverage
  • ·         Spa and Treatment centers
  • ·         Retail stores

Support Centers/Back of the house
  • ·         Housekeeping
  • ·         Accounting
  • ·         Engineering and maintenance
  • ·         Human resources
  • ·         Security

Rooms Division Departments
·         Front office
·         Reservations
·         Communications/telephone operators
·         Concierge
·          Housekeeping
  
Food and beverage Division
According to the statistics, F&B Department constitutes the second largest revenue generator of a typical hotel with an average of 23.1 for Food sales, and 8.6 % for Beverage sales. In a five-star hotel, Food and Beverage outlets might have the following forms:

§ Room Service/Quick Service
§ Specialty Restaurants
§ Coffee Shops
§ Bars
§Lounges
§ Clubs
§ Banquets/Catering Functions Þ Wedding, Birthdays

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